Cisco SMARTnet, 1 rok/roky, 8×5, Následující pracovní den (NBD)
Cisco SMARTnet. Počet let: 1 rok/roky, Servisní čas (hodiny x dny): 8×5,
Rychlost odezvy: 4 h, Následující pracovní den (NBD)
Your network is the lifeline that connects your customers to goods and services.
The effects of downtime can significantly decrease productivity, erode customer
confidence, and result in lost revenue. SMARTnet helps you reduce downtime with
fast, expert technical support, flexible hardware coverage, and smart, proactive
device diagnostics with SMARTnet Service.
Features and Benefits
Cisco® SMARTnet® Service is essential to keeping your business functions
available, secure, and operating at peak performance. Cisco SMARTnet offers:
- Fast support from experts: Get direct access to the Cisco Technical Assistance
Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours
a day, 365 days a year through Cisco’s online knowledge base, communities,
resources, and tools. The table below (Cisco SMARTnet Service Resources) shows
the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get
ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded
feature that allows you to gain critical insight and immediate alerts on core
network devices to help you quickly identify and resolve issues.